Salvation Army National Headquarters
Employment Opportunities

This position offers remote work

Unpaid Internship - Must be receiving college credits

Job Summary: Assists in the publishing and distribution of all digital content on national Echelon digital media channels to effectively communicate the mission of Echelon internally and externally. Works specifically to strengthen and enhance the image and awareness of Echelon through digital channels. Assists in the planning, development, and implementation of the digital communications strategy and subsequent content that will appear on the national Echelon website and social media channels, including Facebook, Instagram, LinkedIn and YouTube. Monitors and measures Echelon’s social media presence, analyzes content trends and relevant issues, and plans future content accordingly. Creates and distributes content such as videos, infographics, blogs and email campaigns. Develops content samples and templates as shared resources for local Echelon chapters. Follows organizational style guide on all digital materials and communications and ensures organization-wide brand alignment by maintaining corporate identity consistency. Works with National Echelon Manager, NCRD staff, Echelon Leadership Council members, and SA officers and staff. Assumes other duties as assigned by the National Echelon Manager, NCRD Director of Operations, or the NCRD Secretary. Demonstrates dependability through attendance and punctuality.

Education & Experience: Must be currently enrolled in an undergraduate degree program in marketing, communications, or a related field. Must have experience using social media sites including Instagram, Facebook, Youtube and Linkedin. Experience with basic front-end web development preferred. Excellent communication skills; including organizational, proofreading, editing, and problem-solving skills. A working knowledge of online communications, including website and social media publishing. Familiarity with Adobe Creative Suite software such as Photoshop as well as other graphic design software. Familiarity with social media scheduling tools such as Later.

Free underground parking and lunches offered.

Submit your cover letter and resume by secure fax to (703) 684-3478, e-mail to usn.recruit@usn.salvationarmy.org with the job title in the subject line, or send via US Mail to 615 Slaters Lane Alexandria, VA 22314, Attn: HR Office.

This is an on-site position

Hiring Range - $140,247.00 – $175,308.95 Annual

Job Summary: Serves as Assistant Director responsible for public policy at National Headquarters. Leads Public Policy team in advocacy efforts with the federal government. Engages in long term planning of legislative policy development, analysis, and strategies and recommends priorities. Develops advocacy plans for the department at the federal level. Develops and facilitates a process to receive input on the annual legislative priorities from staff members, Capitol Hill, and closely related organizations. Coordinates with the section staff and staff to monitor proposed legislation and regulations that impact The Salvation Army. Develops a reporting system to maintain records that measure and track outreach to, and follows up with, elected officials, government administrators, and their supporting staff. Monitors and analyzes national legislative and administrative policy impacting The Salvation Army. Prepares policy reports identifying public policy issues and their impact on families and society at large. Prepares and/or directs the review and development of public policy priorities and materials for internal and external dissemination, including policy reports, comment letters, briefs, articles, one-pagers, testimonies, and other documents conveying The Salvation Army position. Coordinates advocacy events at the federal level of government. Coordinates monthly Hill visits for territorial efforts, NHQ staff and officers, national groups and others. Coordinates in-district site visits with legislators and their staff. Educates staff and others through webinars, resources on the Red Shield Toolkit, and through virtual means of appropriate and acceptable advocacy. Serves as a convener and facilitator of conference calls within The Salvation Army and with external stakeholders to include non-profit affiliates, government employees and elected officials and their staff. Serves as a national liaison to all levels of government. Represents The Salvation Army at various assigned coalitions, councils and working groups. Prepares and presents reports as an advocate for social services and public policy issues pertinent to the mission of The Salvation Army. Presents at national, territorial, and divisional Social Services conferences, as well as at outside conferences as appropriate. Attends national conferences and conducts and participates in discussions, lectures, seminars, and workshops. Supervises Senior Policy Analysts as they manage their area(s) of responsibility and gives guidance and direction as needed. Holds staff accountable for deadlines related to scheduled events, programs or assignments. Reviews staff work regarding quality and conformity to expectations. Monitors and keeps the staff focused on the purposes of projects. Handles all routine employee issues and requests for public policy staff.

Education & Experience: Master’s Degree from an accredited college or university in Public Policy, Political Science, Social Work, Public Administration, or related fields; and three to five years’ experience working in public policy and advocacy field (preferably at the federal level); and three years’ supervisory experience; additional social services experience a plus. Extensive knowledge of Salvation Army programs. Ability to make sound, logical interpretations of Salvation Army guidelines, regulations, policies, and mission in order to represent the organization. Demonstrated ability to represent a national organization to the government, peer agencies, and coalitions consistent with The Salvation Army’s mission. Demonstrated knowledge of congressional policymaking processes and of agencies of the federal government. Demonstrated ability to lead meetings, motivate a team and work collaboratively. Demonstrated experience in building bi-partisan support around issues among elected officials, and working with those lawmakers in a bi-partisan fashion to move legislation. Demonstrated skill in developing materials and resources for training purposes as well as the ability to demonstrate significant experience in presentation skills for individual, small and large group presentations. Ability to work nights/weekends and travel intermittently (domestically and internationally) as required.

Licenses: A valid driver’s license required.

Benefits after 90 days. Free underground parking and lunches offered.

Submit your cover letter and resume by secure fax to (703) 684-3478, e-mail to usn.recruit@usn.salvationarmy.org with the job title in the subject line, or send via US Mail to 615 Slaters Lane Alexandria, VA 22314, Attn: HR Office.

This is an on-site position

Hiring Range - $60,600 - $75,750 Annual

Job Summary: Responsible for the consolidation and analysis of national Salvation Army statistics and supports the territories in the collection of these statistics. Serves as the primary resource for statistical data and informative reports for The Salvation Army National Headquarters. Provides reports to administration, territories, international headquarters and other departments as needed. Works to help move The Salvation Army in the collection of outcomes versus outputs. Is the primary contact at NHQ with the Indiana University staff working on the Human Needs Index. Project Manager for the database setup and project planning for a national web-based statistical collection system that all US territories will use. Engages in continued improvement and ease of the system. Trains end-users at NHQ and elsewhere in the system. Create and maintain written and online training manual and modules. Supports NHQ end users regarding statistical software related Service Desk tickets and troubleshooting issues, escalates issues when necessary. Facilitates training regarding logic model development, national statistical definitions and system, creation of program and services outcomes, outcome data acquisition, and implementation of measurement instruments. Manages the list of projected software enhancements, from feasibility to approval to development to implementation. Tests software updates and new programming and works with software engineers to report and correct issues. Utilizes Power BI, SQL queries and Excel Spreadsheets to extract and analyze data. Runs reports and conducts analysis of data as needed, including but not limited to preparation for visits to Capitol Hill and other meetings, requests from leadership or other NHQ departments, needs for grant reports, and for national groups meeting at NHQ. Responsible to provide annual statistical reports to various departments as needed, including International Headquarters, Resource Center, NCRD and Finance. Researches external program services best practices and determines best way to qualitatively/quantitatively measure internal program services; compiles and reviews qualitative/quantitative measurements to evaluate program effectiveness. Provides quarterly updates regarding community statistics, including demographic trends, poverty indices analysis, and the impact other human services organizations describe having on various identified community needs. Works with the Grants Manager and others on the development and collection of outcomes. Serves as a subject matter expert in this area and provides assistance as needed to the territories. Works with internal and outside agencies, such as NCRD and PR/Marketing/Thought Leadership Firm to make sure that communication of services and programs is accurate. Creates collateral (graphs, tables, infographics) that can be used in marketing and informational material that helps to better share the work of The Salvation Army. Presents at national, territorial, and divisional Social Services conferences, as well as at outside conferences as appropriate. Serves as an on-site peer reviewer auditing Salvation Army programs as requested by the Territories. Attends national conferences and conducts and participates in discussions, lectures, seminars, and workshops. Conducts and participates in discussions, lectures, seminars, and workshops as requested.

Education & Experience: Bachelor’s degree in social services, program evaluation, or related field; Master’s degree in business administration, statistics, social services and five years progressive experience collecting, analyzing and preparing reports related to statistics and/or outcome measures. Knowledge of basic statistics. Ability to generate financial and statistical reports from computer data and in compliance with guidelines and established procedures. Excellent project manager skills, guiding a project through from start to finish. Ability to present a positive and professional image of The Salvation Army with demonstrated strong oral and written communication skills. Extensive knowledge of Salvation Army programs. Ability to make sound, logical interpretations of Salvation Army guidelines, regulations, policies, and mission in order to represent the organization. Ability to meet travel requirements, including domestic and international travel.

Licenses: Valid driver’s license.

Benefits after 90 days. Free underground parking and lunches offered.

Submit your cover letter and resume by secure fax to (703) 684-3478, e-mail to usn.recruit@usn.salvationarmy.org with the job title in the subject line, or send via US Mail to 615 Slaters Lane Alexandria, VA 22314, Attn: HR Office.

This is an on-site position

Unpaid Internship - Must be receiving college credits

Job Summary: The Multimedia & Digital Communications Intern (MDCI) assists in capturing and developing high standard multimedia content pieces, requiring a high degree of technical expertise and creativity. The position will assist with on-set productions in a variety of capacities, including managing professional video, photo, and audio equipment. The position also cuts and edits collected video footage until it meets the communications director’s approval, including rearranging and splicing scenes that have already been shot, and inserting music, sound, or optical effects. In addition, the MDCI assists in the publishing and distribution of all digital content on national Salvation Army digital media channels to effectively communicate the mission of The Salvation Army internally and externally. Works specifically to strengthen and enhance the image and awareness of The Salvation Army by identifying compelling stories and assists the development of weekly organizational and programmatic updates from The Salvation Army’s National Commander; supports the communications team during emergency response situations involving National Headquarters, Territorial and Divisional headquarters and other emergency responder agencies as may be involved. Aids with cinematography needs on all video productions in the department, both internal and external in nature. Visually interpret the story needs of the producers by imagining, visualizing and creating cinematic looks using our existing inventory of tools. Demonstrate an understanding of the “looks” created in order to keep productions feeling current and fresh. Keep abreast of current trends in production, with an understanding on how to achieve “looks” using lighting, cameras, and lensing. Assists in editing content pieces, including documentary and narrative videos of all types. Make informed creative decisions about cuts in order to preserve messaging of the piece. Take notes and direction from department and section heads. Ability to produce multiple edits from the same raw footage to meet needs of multiple audiences. Post-production work may include updating, uploading, and quality control of finished videos and website. Responsible for keeping track of (video/capture) cards, transferring footage into computer and ensure the footage is secure. Assist in digital transfer for media management, storage and transfer on hard drives to contracted editors. Uses photo and video to effectively communicate the mission of The Salvation Army internally and externally, and to achieve the three digital communications objectives of The Salvation Army National Headquarters: increase fundraising, build and protect The Salvation Army’s brand, and meet human needs. Assists in the planning, development, and implementation of the digital communications strategy and subsequent content that will appear on the national website and social media channels, including Facebook, Twitter, Instagram, LinkedIn and YouTube. Monitors and measures The Salvation Army’s social media presence, analyzes content trends and relevant issues, and plans future content accordingly. Assists in maintaining consistent strategy and implementation of peer-to-peer fundraising opportunities on social media and coordinates these efforts with the NCRD digital fundraising team, NCRD communications team, and Agency of Record (AOR). Follows organizational style guide on all digital materials and communications and ensures organization-wide brand alignment by maintaining corporate identity consistency. Other duties as assigned. Works with SA Officers, NCRD Comms team and department staff. Assumes other duties as assigned by the Director of Communications, the NCRD Secretary, or the NCRD Director of Operations. Demonstrates dependability through attendance and punctuality.

Education & Experience: Applicants must be enrolled in their fourth year of a Multimedia, Video Production, or relevant Bachelor’s program, and must be receiving college credit. Awareness of film procedure, terminology and production. On-set production experience preferred. Working knowledge and proficiency in social media content and engagement strategies. Proficient use of Microsoft Office applications (Word, Excel PowerPoint, OneDrive), Adobe Premiere Pro, Dropbox, and other postproduction or digital design software

Knowledge Skills and Abilities: Proficient in usage of all types of camera equipment, especially Sony mirrorless cameras. Proficient in usage of lighting for video production. Proficient in audio recording equipment. Proficient in Adobe Premiere Pro. Proficient with encoding video to different formats. Ability to perform basic color correction. Some working knowledge or desire to learn After Effects techniques for simple Motion Graphics, such as lower thirds and title cards. Ability to edit sound, including audio cleanup and addition of music beds and sound effects. Excellent communication skills; including organizational, proofreading, editing, and problem-solving skills. A working knowledge of online communications, including website and social media publishing.

Licenses: Valid driver’s license.

Free underground parking and lunches offered.

Submit your cover letter and resume by secure fax to (703) 684-3478, e-mail to usn.recruit@usn.salvationarmy.org with the job title in the subject line, or send via US Mail to 615 Slaters Lane Alexandria, VA 22314, Attn: HR Office.

This is an on-site position

Hiring Range - $1,888.77 - $2,359.99 Bi Weekly

Job Summary: The Application Support Specialist installs, modifies, and makes repairs to hardware and software systems; provides technical assistance and training to system users; answers user inquiries and requests for assistance by phone and in person regarding systems operations; diagnoses system hardware, software, and operator problems; recommends/performs remedial actions to correct problems based on the knowledge of system operation; maintenance on user accounts; sets up regular maintenance schedule and performs or ensures preventative maintenance is performed by users; performs maintenance and repairs of peripheral equipment; user account maintenance; helps develop and maintain computer inventory database; performs project assignments; works efficiently with minimal supervision. Holds end user training sessions on applications such as Microsoft Office365, Operating System, corporate e-mail systems, and New Employee Training. Administers telephone services, support, maintains and installs phone equipment; serves as liaison to the telephone service contractors for maintenance services.

Education & Experience: High school diploma or G.E.D. equivalency, college degree preferred and two to four years’ experience performing routine to complex computer repairs and installations on personal computers and networks, ISP connectivity, class instruction experience, IBM Notes and Microsoft Office 365 work preferred. Knowledge of network hardware to include; router, UPS devices, patch panels, and concentrators. Working knowledge of configuring broadband routers for home use. Working knowledge of major ISPs (Cox Cable, Comcast Cable, Verizon DSL). Knowledge of IBM Notes and Microsoft Office 365 for Salvation Army use. Ability to lift and carry moderately heavy computer equipment (25-50 lbs) on a frequent basis. Ability to stoop, crawl and climb when necessary.

LICENSES AND CERTIFICATIONS: A+ certification or Microsoft certification or Apple certification preferred.

Benefits after 90 days. Free underground parking and lunches offered.

Submit your cover letter and resume by secure fax to (703) 684-3478, e-mail to usn.recruit@usn.salvationarmy.org with the job title in the subject line, or send via US Mail to 615 Slaters Lane Alexandria, VA 22314, Attn: HR Office.

This is an on-site position

Hiring Range - $23.14 - $28.98 Hourly

Job Summary: Provides technical assistance and training to system users; answers user inquiries and requests for assistance by phone, email, videoconference and in person regarding systems operations; diagnoses system issues and operator problems; recommends/performs remedial actions to correct problems based on in-depth knowledge of module; assists the Commissioner’s Conference Project Manager (CCPM) on the maintenance of user accounts and various levels of user access; sets up regular maintenance schedule and performs or ensures preventative maintenance is performed by users; performs system task assignments; works efficiently and with demonstrable initiative. Holds end user training and orientation sessions on the TSAMM-CC; assists the CCPM in maintaining the electronic calendar of the entire Commissioner’s Conference (CC) organizational chart and coordinates its details with the National Calendar.

Develops user-friendly and creative manuals and guides for the use of the TSAMM-CC. Populates and maintains the FAQ online mechanism within the module, creates training videos and uploads onto a dedicated CC YouTube channel, along with other media channels.

Publishes monthly TSAMM-CC user tips and tricks.

Serves as the lead person for maintaining the accuracy and relevance of all training resources, including the maintenance and upkeep of the FAQ section within the module, CC YouTube Channel and all other repositories, user’s inquiries and requests for assistance by videoconference, email, phone and in person by troubleshooting and testing in order to identify and solve issues/problems with the module use. Diagnoses system or operator problems; recommends/performs remedial actions to correct problems based on the knowledge of the module.

Supports the CCPM in managing memberships and user transitions within the TSAMM-CC, ensuring those who need access, receive and maintain access, and those who rotate out are released from authorized use. Assists the CCPM is determining the type of access privilege an authorized individual would have. Monitors and maintains the TSAMM-CC Ticket System/service log; keeps a record/documentation of issues encountered with the system, determines what specific issues are recurring; generates tracking reports for discussion with the CCPM, the National Chief Secretary and Data Paradigm.

Education & Experience:
Bachelor’s degree and at least two years’ experience of performing a variety of increased technical and administrative support and training in an office environment.

Ability to become proficient with an entirely new operations software platform in an expeditious and effective manner. Ability to visualize how a computer based product may be best used to address specific functional needs. Ability to analyze and resolve problems, to debug and troubleshoot, with an intrinsic drive to work through issues logically. Ability to identify and obtain on-point resolutions to problems relating to a product and its application to a specific need. Ability to plan and conduct training/instruction classes for end users. Intuitiveness in teaching/orientation skills, and creativity in developing training materials that accompany such teaching.

Ability to read and comprehend Commissioner’s Conference minutes. Ability to learn The Salvation Army culture, and the philosophical underpinnings of the Commissioners’ Conference system.

Benefits after 90 days. Free underground parking and lunches offered.

Submit your cover letter and resume by secure fax to (703) 684-3478, e-mail to usn.recruit@usn.salvationarmy.org with the job title in the subject line, or send via US Mail to 615 Slaters Lane Alexandria, VA 22314, Attn: HR Office.

This is an on-site position

Hiring Range - $94,080.00 - $117,600.00 Annually

Job Summary
This position helps design and execute comprehensive and proactive international business and economic development strategies that are intended to assist in the creation of financial sustainability and independence within existing Salvation Army territories. This position manages all functions of the Salvation Army World Service Office's (SAWSO) International Business and Economic Development Office as delegated by the National Secretary.

Creates, advances and brings oversight to the Business and Economic Development Office. This work includes the structure of the operation; manages seconded support staff; establishes and leads business and economic development strategies and goals across SAWSO in collaboration with the US Territories and other donor offices; supports SAWSO’s operations and programmatic initiatives; and works closely with SAWSO personnel and other Salvation Army international and domestic development offices to achieve the short term and long-range business and economic development goals. Will require 20 - 30% domestic and international travel time (possibly up to 40% in the first year or two).

Helps create and implement comprehensive and cost-effective partner territories business and economic development strategies that include new or newly expanded income-generating initiatives that help move our partner territories toward financial independence. Works closely with SAWSO leadership to assist Implementing Territories in building new business plans, including research (market, risks, competitors), iterative prototyping, stakeholder engagement, program design, and clear goals/metrices.

Participates in securing, supervising, developing, evaluating and directing the work of a high performing business and economic development department. Instructs and trains seconded support staff in SAWSO methods and procedures, monitors and evaluates performance, recommends approval of payment vouchers and reimbursements, and provides both constructive and positive feedback to staff. Builds, motivates, and trains a resourceful team that works in support of the efforts of the leadership team and other Salvation Army development offices to achieve the short term and long-range business and economic development goals.

Education & Experience
Bachelor’s degree from an accredited college or university in Social Services or a field related to sector specialties (International Development/Relations, Economics, Business, Entrepreneurism, Enterprising) and Master’s degree in International Development/Relations, Economics, Business, Social Sciences or a related discipline and five years of professional work experience including experience in international development arena and five years of program management experience. Three years’ experience of living and working in a developing country and working with international development programs, preferably in management role.

Fluency in MS Office. Demonstrated abilities in leadership, management, and cultivating strong business relationships.

License/Certification
Valid driver’s license and passport required.

Benefits after 90 days. Free underground parking and lunches offered. Submit your cover letter and resume by secure fax to (703) 684-3478, e-mail to usn.recruit@usn.salvationarmy.org with the job title in the subject line, or send via US Mail to 615 Slaters Lane Alexandria, VA 22314, Attn: HR Office.