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Salvation Army National Headquarters
Employment Opportunities

Positions listed here are open at The Salvation Army's National Headquarters in Alexandria, VA only. Please contact your local Salvation Army for job opportunities in your area. Click here for Salvation Army opportunities by territory.

You must be a U.S. citizen or be eligible to work in the U.S. to apply.

Statistician & Outcomes Manager - This is an on-site position

Hiring Range: $60,600 – $75,750 Annual

Job Summary: Responsible for the consolidation and analysis of national Salvation Army statistics and supports the territories in the collection of these statistics. Serves as the primary resource for statistical data and informative reports for The Salvation Army National Headquarters. Provides reports to administration, territories, international headquarters and other departments as needed. Works to help move The Salvation Army in the collection of outcomes versus outputs. Is the primary contact at NHQ with the Indiana University staff working on the Human Needs Index. Project Manager for the database setup and project planning for a national web-based statistical collection system that all US territories will use. Engages in continued improvement and ease of the system. Trains end-users at NHQ and elsewhere in the system. Create and maintain written and online training manual and modules. Supports NHQ end users regarding statistical software related Service Desk tickets and troubleshooting issues, escalates issues when necessary. Facilitates training regarding logic model development, national statistical definitions and system, creation of program and services outcomes, outcome data acquisition, and implementation of measurement instruments. Manages the list of projected software enhancements, from feasibility to approval to development to implementation. Tests software updates and new programming and works with software engineers to report and correct issues. Utilizes Power BI, SQL queries and Excel Spreadsheets to extract and analyze data. Runs reports and conducts analysis of data as needed, including but not limited to preparation for visits to Capitol Hill and other meetings, requests from leadership or other NHQ departments, needs for grant reports, and for national groups meeting at NHQ. Responsible to provide annual statistical reports to various departments as needed, including International Headquarters, Resource Center, NCRD and Finance. Researches external program services best practices and determines best way to qualitatively/quantitatively measure internal program services; compiles and reviews qualitative/quantitative measurements to evaluate program effectiveness. Provides quarterly updates regarding community statistics, including demographic trends, poverty indices analysis, and the impact other human services organizations describe having on various identified community needs. Works with the Grants Manager and others on the development and collection of outcomes. Serves as a subject matter expert in this area and provides assistance as needed to the territories. Works with internal and outside agencies, such as NCRD and PR/Marketing/Thought Leadership Firm to make sure that communication of services and programs is accurate. Creates collateral (graphs, tables, infographics) that can be used in marketing and informational material that helps to better share the work of The Salvation Army. Presents at national, territorial, and divisional Social Services conferences, as well as at outside conferences as appropriate. Serves as an on-site peer reviewer auditing Salvation Army programs as requested by the Territories. Attends national conferences and conducts and participates in discussions, lectures, seminars, and workshops. Conducts and participates in discussions, lectures, seminars, and workshops as requested.

Knowledge and Experience: Bachelor’s degree in social services, program evaluation, or related field; Master’s degree in business administration, statistics, social services and five years progressive experience collecting, analyzing and preparing reports related to statistics and/or outcome measures. Knowledge of basic statistics. Ability to generate financial and statistical reports from computer data and in compliance with guidelines and established procedures. Excellent project manager skills, guiding a project through from start to finish. Ability to present a positive and professional image of The Salvation Army with demonstrated strong oral and written communication skills. Extensive knowledge of Salvation Army programs. Ability to make sound, logical interpretations of Salvation Army guidelines, regulations, policies, and mission in order to represent the organization. Ability to meet travel requirements, including domestic and international travel.

Licenses: Valid driver’s license.

Benefits after 90 days. Free underground parking.

Submit your cover letter and resume by secure fax to (703) 684-3478, e-mail to usn.recruit@usn.salvationarmy.org with the job title in the subject line, or send via US Mail to 615 Slaters Lane Alexandria, VA 22314, Attn: HR Office.

Multimedia & Digital Communications Intern - This is an on-site position

Unpaid Internship - Must be receiving college credits

Job Summary: The Multimedia & Digital Communications Intern (MDCI) assists in capturing and developing high standard multimedia content pieces, requiring a high degree of technical expertise and creativity. The position will assist with on-set productions in a variety of capacities, including managing professional video, photo, and audio equipment. The position also cuts and edits collected video footage until it meets the communications director’s approval, including rearranging and splicing scenes that have already been shot, and inserting music, sound, or optical effects. In addition, the MDCI assists in the publishing and distribution of all digital content on national Salvation Army digital media channels to effectively communicate the mission of The Salvation Army internally and externally. Works specifically to strengthen and enhance the image and awareness of The Salvation Army by identifying compelling stories and assists the development of weekly organizational and programmatic updates from The Salvation Army’s National Commander; supports the communications team during emergency response situations involving National Headquarters, Territorial and Divisional headquarters and other emergency responder agencies as may be involved. Aids with cinematography needs on all video productions in the department, both internal and external in nature. Visually interpret the story needs of the producers by imagining, visualizing and creating cinematic looks using our existing inventory of tools. Demonstrate an understanding of the “looks” created in order to keep productions feeling current and fresh. Keep abreast of current trends in production, with an understanding on how to achieve “looks” using lighting, cameras, and lensing. Assists in editing content pieces, including documentary and narrative videos of all types. Make informed creative decisions about cuts in order to preserve messaging of the piece. Take notes and direction from department and section heads. Ability to produce multiple edits from the same raw footage to meet needs of multiple audiences. Post-production work may include updating, uploading, and quality control of finished videos and website. Responsible for keeping track of (video/capture) cards, transferring footage into computer and ensure the footage is secure. Assist in digital transfer for media management, storage and transfer on hard drives to contracted editors. Uses photo and video to effectively communicate the mission of The Salvation Army internally and externally, and to achieve the three digital communications objectives of The Salvation Army National Headquarters: increase fundraising, build and protect The Salvation Army’s brand, and meet human needs. Assists in the planning, development, and implementation of the digital communications strategy and subsequent content that will appear on the national website and social media channels, including Facebook, Twitter, Instagram, LinkedIn and YouTube. Monitors and measures The Salvation Army’s social media presence, analyzes content trends and relevant issues, and plans future content accordingly. Assists in maintaining consistent strategy and implementation of peer-to-peer fundraising opportunities on social media and coordinates these efforts with the NCRD digital fundraising team, NCRD communications team, and Agency of Record (AOR). Follows organizational style guide on all digital materials and communications and ensures organization-wide brand alignment by maintaining corporate identity consistency. Other duties as assigned. Works with SA Officers, NCRD Comms team and department staff. Assumes other duties as assigned by the Director of Communications, the NCRD Secretary, or the NCRD Director of Operations. Demonstrates dependability through attendance and punctuality.

Education and Experience: Applicants must be enrolled in their fourth year of a Multimedia, Video Production, or relevant Bachelor’s program, and must be receiving college credit. Awareness of film procedure, terminology and production. On-set production experience preferred. Working knowledge and proficiency in social media content and engagement strategies. Proficient use of Microsoft Office applications (Word, Excel PowerPoint, OneDrive), Adobe Premiere Pro, Dropbox, and other postproduction or digital design software

Knowledge Skills and Abilities: Proficient in usage of all types of camera equipment, especially Sony mirrorless cameras. Proficient in usage of lighting for video production. Proficient in audio recording equipment. Proficient in Adobe Premiere Pro. Proficient with encoding video to different formats. Ability to perform basic color correction. Some working knowledge or desire to learn After Effects techniques for simple Motion Graphics, such as lower thirds and title cards. Ability to edit sound, including audio cleanup and addition of music beds and sound effects. Excellent communication skills; including organizational, proofreading, editing, and problem-solving skills. A working knowledge of online communications, including website and social media publishing.

License: Must possess a valid driver’s license.

Free underground parking.

Assistant Director of Social Services - This is an on-site position

Hiring Range: $94,080.22 - $117,600.34 Annual

Job Summary: Serves as Assistant Director responsible for social services at National Headquarters. Consistently considers and advocates/promotes ways the National Social Services & Public Policy Section can improve service to the four territories, focusing extensively on the fulfillment of Salvation Army mission in social service programming. Responsible to lead the Pathway of Hope initiative on the national level. Prepares briefing materials, strategy/position papers and correspondence. Creates specific promotional material that can be shared with interested parties, legislators, government personnel, national groups, etc. Makes visits to Capitol Hill with Public Policy team to share about Army’s efforts in specific social services programming. Represents The Salvation Army at various assigned coalitions, councils and working groups. Prepares and presents reports as an advocate for social services and public policy issues pertinent to the mission of The Salvation Army. Presents at national, territorial, and divisional Social Services conferences, as well as at outside conferences as appropriate. Serves as an on-site peer reviewer auditing Salvation Army programs as requested by the Territories. Attends national conferences and conducts and participates in discussions, lectures, seminars, and workshops. Educates staff and others through webinars, resources on the Red Shield Toolkit, and through virtual means. Serves as a convener and facilitator of conference calls within The Salvation Army and with external stakeholders to include non-profit affiliates, government employees and elected officials and their staff. Holds staff accountable for deadlines related to scheduled events, programs or assignments. Reviews staff work regarding quality and conformity to expectations. Monitors and keeps the staff focused on the purposes of projects. Handles all routine employee issues & requests for the social services staff. Responsible for national oversight of Pathway of Hope initiative and implementation. Knowledgeable of Pathway of Hope goals and objectives, including Commissioners’ Conference approved recommendations, National Scaling Plan, training materials, Fidelity Document and other supplementary documents. Ensures consistent internal communication and understanding of the initiative by preparing agendas and minutes for POH conference calls or other meetings. Additionally, prepare regular reports on POH progress and status for National Secretary for Social Services, National Leadership, National Advisory Board, or others, as requested. Ability to work nights/weekends and travel intermittently (domestically and internationally) as required.

Knowledge and Experience: Master’s Degree from an accredited college or university in Social Work, Public Administration, or related fields; and five years social services experience providing case management services, preferably with at-risk, economically and socially vulnerable, experiencing homelessness, and/or trafficked populations; and three years supervisory experience. Extensive knowledge of Salvation Army programs. Ability to make sound, logical interpretations of Salvation Army guidelines, regulations, policies, and mission in order to represent the organization. Knowledge of up-to-date principles and practices of social work, case management, anti-trafficking initiatives and poverty alleviation. Demonstrated ability to represent a national organization to the government, peer agencies, and coalitions consistent with The Salvation Army’s mission. Demonstrated ability to lead meetings, motivate a team and work collaboratively. Demonstrated skill in developing materials and resources for training purposes as well as the ability to demonstrate significant experience in presentation skills for individual, small and large group presentations.

Licenses: A valid driver’s license and travel required. LSW, LCSW, LPC or LCPC, strongly preferred.

Benefits after 90 days. Free underground parking.

Sr. Systems/Network Administrator - This is an on-site position

Hiring Range: $65,448.09 - $81,810.11 Annual

Job Summary: The Sr. Network Administrator is responsible for supporting The Salvation Army network (e.g., servers, routers, communications hardware and software, etc.), proactively addresses issues to eliminate problems, responding to and resolving trouble tickets and participating in planning design to improve the computing experience. Manages, maintains and supports the Microsoft Office 365 environment for National Headquarter. Supports and maintains LAN/WAN networks, is responsible for the daily activities of configuration and operation of systems, and performs administrator and support functions to ensure availability, functionality, security and performance. This position provides higher Services Desk support and is also responsible for supporting mobile devices including research, testing, troubleshooting and deployment as needed. Holds end user training sessions on applications such as Microsoft Office 365, Operating Systems, corporate e-mail systems, and New Employee Training. Serves as lead worker to other technical support staff by providing guidance and/or training in troubleshooting hardware and software problems. Develops and maintain system service log for tracking purposes. Performs network cabling in offices and in wiring closets as needed.

Knowledge and Experience: Associates Degree or 2-year technical certification is preferred and a minimum of five years’ experience performing computer software and hardware support involving inter-networking of wide area networks and server administration on local area networks.
Ability to perform both one-on-one and classroom training of various software applications. Ability to analyze and resolve advanced and complex problems with hardware and software independently and the ability to instruct others in doing the same. Ability to lift and carry moderately heavy computer equipment (25-50 lbs.) on a frequent basis. Ability to stoop, crawl and climb when necessary.

Knowledge of network hardware to include router, firewall, switch, patch panels and concentrators. Working knowledge of major ISPs (Cox, Comcast, Verizon). Knowledge of Microsoft Office 365 and IBM Notes for Salvation Army use. Ability to ensure that Microsoft Office 365 and IBM Notes users receive the necessary technical support to perform their jobs. Ability to troubleshoot and maintain phone system. Ability to maintain mobile device equipment. Basic knowledge of the security of a computer system.

Licenses and Certifications:
Cisco CCNA – Preferred
Microsoft MCSE – Preferred

Benefits after 90 days. Free underground parking.

For more information please contact:

The Salvation Army National Headquarters
Human Resources
615 Slaters Lane
Alexandria, VA 22314
(703) 684-5500

You may also e-mail resumés to: USN.RECRUIT@usn.salvationarmy.org

Equal Opportunity Employment

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.

Additionally, read our International Positional Statement on Disabilities.

Employment opportunities by territory:

Central Territory
Eastern Territory
Southern Territory
Western Territory

Salvation Army National Headquarters Employment Opportunities