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Privacy Statement

It is The Salvation Army’s policy to respect and protect the privacy of visitors to our websites. This Privacy Statement (“Privacy Statement”) explains how The Salvation Army National Corporation (“The Salvation Army” or “we”) collects, uses, shares, stores, and protects the personal information that we collect from you when you visit our websites (collectively, the “Website”), as well as your rights and choices regarding the personal information that we collect.

This Website is operated by or on behalf of The Salvation Army National Headquarters in the United States, and the Website has both U.S. and international visitors. Information that we collect on our Website, including personal information, may be transferred to our National Headquarters in Alexandria, Virginia and to our other U.S. Salvation Army affiliates to permit us to comply with our legal and contractual obligations, to provide information and services, and to perform mission-related activities. In addition, we may work with third-party business partners and service providers in the U.S. and in other countries to support our mission-related activities. Thus, personal information may be transferred to, stored on servers in, and accessed from the United States and countries other than the country in which we initially collected the information. In all such instances, we use, transfer, and disclose personal information solely for the purposes described in this Privacy Statement.


Please click on the headings and subheadings marked with a “+” below for more information, or expand all sections

This Privacy Statement does not apply to information provided directly to and websites operated by any other Salvation Army entities, including U.S. affiliates.

Information Collection Not Covered by this Privacy Statement + This Privacy Statement does not apply to information provided directly to and websites operated by any other Salvation Army entities, including U.S. affiliates.

If you have any questions or concerns about this Privacy Statement or about The Salvation Army’s privacy and data security practices, please contact us at

What We Mean by “Personal Information”

For purposes of this Privacy Statement, “personal information” means any information from or about a person that either identifies that person directly or makes that person identifiable when that information is combined with other information from or about that person from any source. Personal information becomes “non-personal information” when it has been aggregated, summarized, excerpted, de-identified, or otherwise anonymized sufficiently that the individual is no longer identified and cannot be re-identified using reasonable efforts, resources, and technology.


Information that We Collect From and About You:

The personal information we collect on the Website includes the following:

  • Contact information, including name, physical address, email address, telephone number, business contact information, company name or business affiliation, and job title
  • User IDs and passwords (if applicable)
  • Personal information that you choose to share with us voluntarily when you ask a question, request that we follow-up with you, register for an event or promotion, purchase publications or other items, make a contribution, volunteer, or otherwise interact with us
  • Payment card and financial account information
  • Identifiers of devices used to access the Website
  • Locations of devices used to access the Website
  • Information necessary to fulfill event or promotion registration, purchases, charitable contributions, or volunteer opportunities
  • Other information you provide to us


If you choose to communicate with us through an online form, by sending us an email, by requesting additional information, by registering for one of our events, by purchasing goods or services from us, by making a contribution, or by otherwise contacting us, we will collect whatever information, including personal information, that you choose to provide us with. We will combine that information with other information that we collect from and about you as described in this Privacy Statement.

Logs: Our Website automatically creates logs regarding user sessions that contain information about the features that you use, the actions that you take, and the information that you access. In addition, your browser automatically tells us the type of computer and operating system that you are using.

Cookies: Cookies are small pieces of information transferred to your computer’s hard drive through your web browser to enable our systems to recognize your preferences and settings and enhance your visit. Cookies collect information such as the type of search engine used, the sections of the Website visited, and other Website usage information. A cookie can be used to uniquely identify you, but it cannot retrieve data from your hard drive, pass on computer viruses, or directly capture your email address. In general, cookies can securely store a user’s ID and password specific to that web site, personalize home pages, identify which parts of a web site have been visited, or keep track of selections in a form or shopping cart. Most browsers automatically accept cookies, and you may manually disable them. For more information on disabling cookies, go to the “help” menu on your browser or to or https:/ Our Website may still be viewed if you choose to disable cookies, but your use and enjoyment of our Website may be adversely affected.

Certain sections of our Website may use cookies to help us understand which parts of our Website are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our Website so we can make suitable improvements to our web site and provide you with a better user experience.

Analytics: Our Website may use Google Analytics, Adobe Analytics, or other web analytics services. These services use cookies to help us analyze how visitors use our Website and optimize the performance of our Website, advertising, and content. Information generated by these services may be transmitted to and stored by these service providers on servers in the U.S. or elsewhere, and these service providers may use this information for purposes such as evaluating your use of the Website, compiling reports on the Website’s activity, and providing other services relating to the Website’s activity and other Internet usage.

Information that We Collect From Other Sources:

The Salvation Army may obtain information, including personal information, from other Salvation Army affiliates, business partners and service providers. For example, this includes information you provide to us through surveys hosted on our service providers’ websites. We also may combine information we receive from third parties with other information we collect from you as described in this Privacy Statement. In addition, we may review, collect, and use information that you provide to us or post publicly about us or our activities on third-party websites, social media platforms, or blogs. Finally, to the extent that individuals may provide information about another individual in using our Website, we assume that the individual has permission and/or authority to do so, but we will delete such information if appropriate when contacted by the affected individual. Please contact us immediately at

The Salvation Army does not collect, use, share, or disclose your personal information for anything other than the following purposes:

To establish and maintain contractual relationships

  • To establish contractual relationships

To comply with our legal obligations:

  • To demonstrate our compliance with applicable privacy and data security law
  • To comply with incident monitoring, reporting, assessment, and notification requirements
  • To comply with other applicable criminal and civil law and regulatory requirements under applicable federal, state, and international law

To provide services and information that you request and consent to receive:

  • To provide donor/volunteer service and support
  • To communicate with you, including responding to your comments, questions, and requests
  • To process and complete transactions, and send you related information, including event registrations, purchase confirmations, donation acknowledgments, invoices, and receipts
  • To provide direct marketing, email, and other distributed information To enable you to access and use our Websites and related services

To fulfill our other legitimate interests to the extent that they are not overridden by individual interests, fundamental rights, or freedoms:

  • To administer, operate, maintain, and secure our Website
  • To monitor and analyze trends, usage, and activities in connection with our Websites and to conduct our business activities
  • To investigate and prevent fraudulent transactions, unauthorized access to our Website, and other illegal activities
  • To verify compliance with our internal policies and procedures
  • For accounting, recordkeeping, backup, and administrative purposes
  • To customize and improve the content of our communications and Website
  • To provide information and education
  • To provide, operate, maintain, improve, personalize, and promote our services, and donor and volunteer opportunities and activities
  • To solicit volunteer, financial, and other support for our mission • To develop new services, features, and functionality
  • To educate the public about our services

Except to the extent necessary to fulfill our business obligations, to accomplish one of the purposes described in this Privacy Statement, or in response to your express instructions, we do not sell, transfer, or otherwise disclose personal information that we collect from or about you without your express consent.

With Our Affiliates: We will share information with our Salvation Army affiliates as needed, to support our mission, including for fundraising activities, and provide our services, as described in this Privacy Statement.

With Your Express Consent: We will share your personal information with companies, organizations, or individuals other than The Salvation Army and its affiliates when we have your prior express consent to do so or you ask us in writing to do so.

When You Choose to Directly Share Your Information About Our Website or Your Usage: When you use our Website, certain features allow you to make some of your usage and content accessible to the public, directly or through social media platforms. We urge you to consider the sensitivity of any information prior to sharing it publicly or with other users.

With Our Service Providers, Business Partners and Others to Accomplish Our Mission as Stated in this Privacy Statement: We may share your information with our service providers, agents, business partners, and other third parties who perform services on our behalf, such as infrastructure, analytics, fundraising, marketing, public awareness, content delivery, and advertising services.

When Necessary to Comply with Laws and Law Enforcement Requests or Otherwise to Protect The Salvation Army: We may disclose your information (including your personal information) to a third party if:

  • We believe that the disclosure is reasonably necessary to comply with any applicable law, regulation, legal process, or governmental request;
  • To enforce our agreements, policies and terms of service;
  • To protect the security or integrity of Salvation Army services;
  • To respond to an incident involving personal data for which The Salvation Army has direct or indirect responsibility
  • To protect the property, rights, and safety of The Salvation Army, those we serve, or the public
  • To prevent harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Sharing Aggregate, Anonymized, Deidentified, or Otherwise Non-Personal Data: We may share personal information that has been aggregated, deidentified, or otherwise anonymized and thus does not directly or indirectly identify you and that cannot, with reasonable efforts, resources, and technologies, be used to reidentify you. Such aggregated, anonymized, deidentified, or otherwise not re-identifiable information is not personal information within the scope of this Privacy Statement or applicable privacy laws.

  • You may decline to share personal information with us, in which case we may not be able to provide you with some of the features and functionality of our Website or fulfill your requests.
  • You may decline to accept some cookies, but that decision may affect the functionality and performance of our Website.
  • You may update or correct your personal information at any time by contacting us.
  • You may opt out of receiving The Salvation Army’s communications by using the unsubscribe link within each email.
  • You may request information about, and access to, the personal data that we collect from you.
  • You may ask questions or make complaints about our privacy and data security practices with regard to your personal data.

To exercise any of these options or for additional information about our privacy and data security practices, contact us at

The Salvation Army strives to protect personal information under our control against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of or access to, personal data that is transmitted, stored, or otherwise processed. Unfortunately, no data transmission over the Internet and no data storage system can be guaranteed to be 100% secure.

As part of our commitment to safeguarding donor information, we have partnered with Classy, the leading digital fundraising platform used by The Salvation Army. Classy's privacy policy, which outlines their comprehensive security measures, can be accessed at Their state-of-the-art security protocols help to ensure that all donor data is protected from unauthorized access, alteration, or disclosure.

By adhering to strict security standards and leveraging Classy's advanced privacy practices, we aim to provide a secure and trustworthy environment for our donors to support our cause.

If you have concerns about the security of your information with The Salvation Army, please contact us immediately at

The Salvation Army retains information only as long as necessary to comply with its legal and contractual obligations, and in accordance with our records retention requirements, and then we securely dispose of that information or convert it into non-personal information by aggregating it, de-identifying it, or otherwise anonymizing it so that it does not directly or indirectly identify you and cannot, with reasonable efforts, resources, and technologies, be used to reidentify you.

Our Website, and the services we provide to our clients, are not directed to or intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under the age of 13 has provided us with personal information, we will take steps to delete such information. If you become aware that a child under the age of 13 has provided us with personal information, please contact us at

California Civil Code Section 1798.83 permits Website users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at


Changes to this Privacy Statement

The Salvation Army may change and update this Privacy Statement from time to time, including materially changing the use made of personal information described herein. Any change or update to our Privacy Statement will be posted on our Website under “Privacy Statement” at least 30 days prior to implementation.


Questions, Complaints, and Additional Information

If you have questions, complaints, or concerns about this Privacy Statement, your personal information, or our use and disclosure practices, or you wish to exercise your options as described in this Privacy Statement, please contact us at

Effective Date: July 7, 2021
Last Updated: November 21, 2023